Healthcare Service Settings

Healthcare Service Settings, As future leaders, you will probably work in one of four types of healthcare service settings, each having different quality indicators. APA.

This assignment allows you to familiarize yourself with the measurement resources available on the Agency for Healthcare Research and Quality (AHRQ) website. In particular, the Consumer Assessment of Healthcare Providers and Systems, known as the CAHPS survey.

CAHPS surveys ask patients to report on their experiences with a range of healthcare services at multiple levels of the delivery system, from provider to health plans.

To get started, you will review the resources to become familiar with AHRQ and the resources and tools available. Next, you will review the surveys, tools, and website. Then, you will review and analyze surveys from each category.

Note: The information obtained from the survey you review in this assignment will be used to complete the Final Project: Measuring Healthcare Quality.

Step 1. Review Resources

Use your course readings and resources to assist with this assignment.

Understanding AHRQ’s Mission: Director Gopal KhannaLinks to an external site. [2:28]

Why Choose AHRQ Surveys on Patient Safety CultureLinks to an external site. (SOPS)? [1:09]

Step 2. Review the AHRQ CAHPS Surveys and Tools to Advance Patient Care Website

Go to the AHRQ webpage CAHPS Surveys and Tools to Advance Patient-Centered CareLinks to an external site.

Scroll down to the middle of the page and select Explore CAHPS SurveysLinks to an external site..

Read What Are CAHPS Surveys?Links to an external site. and watch the video Reasons to Choose a CAHPS SurveyLinks to an external site. in the middle of the page.

After viewing the video, scroll down to the four (4) blue boxes.

Step 3. Review the CAHPS Surveys Information Categories and Select One of the Survey Groups from Each Category

The four blue boxes are the categories of information gathered from the CAHPS surveys.

Patient Experience with Providers

Patient Experience with Condition-Specific Care

Enrollee Experience with Health Plans and Related Programs

Patient Experience with Facility-Based Care

After reviewing each of the categories of the CAHPS surveys, select one of the survey groups listed within each of the category groupings.

Patient Experience with Providers: You can select CAHPS Clinician and Group Survey or Hospice or home Health Care, or Surgical Care, or American Indian

Patient Experience with Condition-Specific Care: You can select Cancer Care or Mental Health Care

Enrollee Experience with Health Plans and Related Programs: You can select Health Plan or Dental Plan or Home and Community Based Services

Patient Experience with Facility-Based Care: You can select Emergency Department or Hospital (Adult or Child) or In Center Hemodialysis or Nursing Home or Outpatient and Ambulatory Surgery.

Step 4. Complete the Following Information for the Selected Surveys

For each survey that you select from each of the four categories above, provide the following information:

The purpose of the survey; be sure to include the date it first launched/implemented. (Maximum one paragraph)

Number of survey versions (include the number of the survey, e.g., 3.0 3.1, 4.0, etc.) and the difference between the various survey versions. (Maximum one paragraph)

List the quality measures from the latest survey version. (Maximum two paragraphs)

If the survey is used by other agencies (e.g., NCQA, CMS), describe the purposes used by the different agencies. (Maximum one paragraph for each agency that uses the survey)

Thinking about your current or future employment, how could the information from the CAHPS survey you selected be used to improve the quality of that specific quality measure/service at your organization/institution? (Maximum two paragraphs)

Note: The information obtained from the survey you review in this assignment will be used to complete the Final Project: Measuring Healthcare Quality.